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Privacy Policy
This Privacy Policy explains how Royal Ace Casino may collect, use, store and share personal information when you visit our website, create or use an account, contact support, or otherwise use our services. We aim to handle information responsibly, transparently and only for appropriate business, security, service and legal purposes. By using the website, you should read this policy together with any other notices shown when information is collected.
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Information we may collect
The information handled by an online casino will depend on how you use the website and the services available to you. Royal Ace Casino may collect information that you provide directly, information created through your account activity, and technical information received when you browse or use the website.
Contents
Account and contact information
This may include your name, date of birth, residential or contact details, login details, account preferences and information you provide when registering or updating an account. We may also keep records of messages, enquiries, complaints and other communications with our support team. The information requested will depend on the account feature or service you are using.
Verification and safety information
To help verify an account and protect the website, we may handle identity or age verification information and copies of documents supplied for that purpose. We may also record information used for fraud prevention, security monitoring, account protection, responsible gambling processes and the detection of unusual or prohibited activity. These checks help us protect players, the business and the wider gambling environment.
Payment and transaction information
We may keep records of deposits, withdrawals, wagers, winnings, account balances, payment status and related transaction details. Payment providers may handle sensitive payment information in accordance with their own privacy notices. We use transaction records to operate the account, provide support, investigate disputes, meet security requirements and comply with applicable obligations.
Device, usage and cookie information
When you use the website, we may receive information such as your internet protocol address, browser type, operating system, device details, language settings, pages visited, general location information, access times and interactions with website features. We may also collect information through cookies and similar technologies. This information helps us keep the website working, understand usage, improve performance and support security.
How we use personal information
Royal Ace Casino may use personal information for the following purposes, depending on the circumstances and the information involved:
- To create, maintain and administer your account and provide the services you request.
- To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
- To verify your identity, age and account details where checks are required.
- To carry out anti-fraud, anti-money laundering, security and other risk-management checks.
- To monitor the website, prevent misuse, investigate suspicious activity and protect accounts and systems.
- To respond to support enquiries, resolve complaints and communicate about your account or transactions.
- To provide important service messages, including security notices, operational updates and changes to relevant terms or policies.
- To understand how the website is used, fix technical problems, improve functionality and develop safer, more useful services.
- To meet applicable legal, regulatory, financial, record-keeping and responsible gambling obligations.
- To send promotional or marketing communications where permitted and where you have the appropriate choice or consent.
We seek to use information that is relevant to the purpose for which it was collected. Some information may be needed before an account can be opened, a transaction can be completed or a support request can be handled. If you do not provide information that is necessary for a particular purpose, we may be unable to provide the relevant account feature or service.
Marketing preferences can be changed. You can follow an unsubscribe option in a marketing message where one is provided, or contact us using the details in the privacy rights section below. Withdrawing marketing consent does not affect service messages that are necessary for account security, transactions or the operation of the website.
Sharing and protecting information
Personal information may be accessed by authorised personnel and trusted service providers who need it to perform services connected with the website. Depending on the purpose, these parties may support hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, security, analytics or professional services. Service providers are expected to handle information appropriately and only for permitted purposes.
Information may also be disclosed where this is reasonably necessary to protect players, prevent fraud or unlawful activity, enforce website terms, investigate an incident, respond to a valid legal request, or meet an applicable obligation. We do not disclose personal information for unrelated purposes simply because it has been collected.
Some service providers may process information from locations outside Australia. Where this occurs, appropriate measures are taken in line with applicable privacy and data-handling requirements. The protections applying to information can depend on the service involved and the location where processing takes place.
We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and restrictions on who can view information. No website, online transmission or electronic storage method can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords.
If you believe your account or personal information may have been accessed without permission, contact support promptly through the privacy contact details below. We may ask for information needed to confirm the account and understand what has happened.
Cookies and website technologies
Cookies are small text files or similar technologies stored on or associated with your device when you visit a website. Royal Ace Casino may use cookies that are necessary for account functions, login sessions, security, preferences and website performance. Other cookies or similar tools may help us understand traffic, remember settings, measure the effectiveness of content or improve the user experience.
Some cookies may be placed by service providers that help operate, secure or analyse the website. The information collected through these technologies may include device identifiers, browsing activity, session information and general usage patterns. Cookies do not necessarily identify you by name, but they may be connected with information held in your account or browser.
You can manage, block or delete cookies through your browser settings. If you disable cookies, some website functions may not operate correctly, and account or security features may be affected. Browser controls differ between devices and browsers, so check the settings available on the device you use to access the website.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. You can ask us to access your information, correct information that is inaccurate or incomplete, delete information that no longer needs to be retained, or explain how information is being used. You may also withdraw consent to marketing communications at any time.
To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@royalacecasino.top. Please describe your request clearly and include enough information for us to understand what you need. We may need to verify your identity or account before providing information or making changes. This is a security measure designed to prevent another person from accessing or changing your information.
A request to delete information may not apply to every record. Some records must be kept for a period required by law, for security, dispute resolution, financial record-keeping or other legitimate purposes. This means that certain information may remain in secure records after an account is closed, even where a deletion request has been made. Where information must be retained, we will continue to handle it only as needed for the relevant purpose and will remove or anonymise it when it is no longer required.
Closing an account does not automatically erase all information connected with it. We may retain account, verification, payment, transaction, communication and security records for as long as reasonably necessary to complete outstanding matters, protect the website, resolve disputes and meet applicable obligations. When retention is no longer needed, information will be securely deleted, anonymised or otherwise disposed of in an appropriate way.
If you have a privacy concern, please contact support@royalacecasino.top so the matter can be reviewed. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply when published on the website. Players should review this page periodically, particularly before continuing to use the website after an update.
