Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and Royal Ace Casino in relation to your use of the website, account services, games, payment features and any related services made available through the platform. Additional rules may apply to particular games, promotions or services. Where additional rules apply, they will be displayed or made available before you use the relevant feature. Those rules form part of these Terms & Conditions.

You may use Royal Ace Casino only if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to you and for complying with them. Access may be restricted in some locations, and Royal Ace Casino may refuse or limit access where required by law, regulatory requirements, technical restrictions or internal controls.

• You must meet the applicable minimum legal age before opening an account or using any gambling service.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You must use the website for your own personal entertainment and must not use it on behalf of another person.
• You must not open or operate an account if you are prohibited from gambling, have asked to be excluded, or are otherwise restricted from using the services.
• You must not use the website for unlawful activity, fraud, money laundering, terrorist financing or any other improper purpose.
• You must not use software, devices, systems or methods designed to interfere with the website, games, security controls or normal operation of the services.

Royal Ace Casino may carry out age, identity, location, payment and other verification checks. You agree to provide any information or documents reasonably required for these checks. Until verification is completed, access to some services may be restricted and withdrawals or other transactions may be delayed, declined or cancelled where permitted by applicable law.

3. Games, results and promotions

Games must be played according to the rules shown on the website. Before playing, you should review the relevant game information, including the way a game operates, how outcomes are determined and any applicable stake or play requirements. Game outcomes are determined by the systems used for the relevant service. Subject to applicable law, the recorded result on the platform will be treated as the final result unless there is clear evidence of a technical or administrative error.

If a game, transaction or account record is affected by an obvious error, system failure, communication problem or other technical issue, Royal Ace Casino may take reasonable steps to correct the error. This may include voiding affected play, correcting an account balance or reversing an affected transaction where legally permitted. Royal Ace Casino will not knowingly benefit from an error and may investigate unusual activity connected with one.

Promotional offers

Promotions, bonuses and other offers may be subject to separate promotional terms. Those terms may include eligibility requirements, entry periods, qualifying games, contribution rules, maximum or minimum transaction requirements, expiry conditions and restrictions on withdrawals. You should read the terms of an offer before accepting or using it. If there is a conflict between a promotion's specific terms and these general terms, the specific promotion terms will apply to that promotion.

• Offers may be available only to selected accounts or for a limited period.
• Unless expressly stated otherwise, a promotion cannot be transferred, sold or exchanged for cash.
• A person must not claim an offer more than once where the promotion allows only one claim per person, household, device, payment method or other stated category.
• Royal Ace Casino may withdraw or amend an offer where there is a reasonable technical, legal, security or operational reason to do so.
• Abuse, manipulation, collusion, multiple-account activity or other conduct intended to obtain an unfair promotional advantage may result in the removal of promotional benefits and further account action.

Royal Ace Casino may suspend or cancel play where it reasonably suspects fraud, cheating, prohibited activity, a breach of these terms or a technical issue. Any action will be taken subject to applicable law and any relevant player protection requirements.

5. Suspension, changes and legal information

Royal Ace Casino may suspend, restrict or close an account where it reasonably considers that you have breached these terms, provided inaccurate information, failed a verification check, used an unauthorised payment method, engaged in prohibited conduct, become subject to a legal restriction or created a risk to the platform or other users. An account may also be restricted for maintenance, security, responsible gambling or compliance reasons.

If your account is closed or suspended, you must not open another account or continue using the services unless Royal Ace Casino confirms that you may do so. Royal Ace Casino may retain information and records where required for legal, regulatory, security, dispute-resolution or responsible gambling purposes. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to the account action.

The website and services are provided subject to availability. There may be interruptions caused by maintenance, telecommunications failures, equipment problems, software issues, third-party services or events outside reasonable control. To the extent permitted by law, Royal Ace Casino does not guarantee that the website will always be available, error-free, secure or suitable for every purpose.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, Royal Ace Casino is not responsible for loss caused by your misuse of the website, your failure to follow these terms, events outside reasonable control, or the actions of third-party payment and technology providers.

These terms may be updated from time to time to reflect changes to the services, law, security requirements or business practices. The current version will be published on the website, and the date or other notice may indicate when changes take effect. You should review the terms regularly. Continuing to use Royal Ace Casino after an update means that you accept the revised terms, unless applicable law requires a different process.

If you have a question or complaint about your account or use of the services, please use the support or contact channel made available on the Royal Ace Casino website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. These terms are intended to be read together with any applicable privacy, responsible gambling, game and promotional information published on the website.